服务行业一切以服务客户为本，由于服务不周或哪里有什么疏漏的要及时诚恳的向客人表示歉意。以下是小编整理的2篇关于酒店英文的道歉信的范本，欢迎大家参考阅读。

酒店英文道歉信一：

Dear customer,

I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.

Thank you again.

酒店英文道歉信二：

Dear XXX:

We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .

Best regards!

Wang Hao Manager

酒店英文道歉信下载地址(word版本)：酒店英文道歉信.doc